Privacy & Quality Assurance Policies


Privacy & Quality Assurance Policies

Privacy Policy:

Sancus Solutions Ltd does not disclose customers’ information to third parties unless we are required to by law.

All personal information received by Sancus Solutions Ltd is securely stored.

Sancus Solutions Ltd is registered with the Information Commissioner under the Data Protection Act 2018.

The information you provide may be used to keep you updated of other products, services and events unless you notify us otherwise; to opt out please send an email to subject ‘Opt Out’ this does not affect your statutory rights as a customer

Quality Assurance

Sancus Solutions are committed to ensuring that all aspects of our work are completed to the highest quality standard and in strict compliance with legislation and regulations. It is a condition of engagement that all personal identifiable information is processed in a safe and secure manner with access strictly restricted to colleagues who have a need to know.

Sancus ensures that the investigation is reasonable, helping the employer to mitigate against risks associated with an unfair process.

Quality Management Policy

At Sancus Solutions we operate a robust internal quality assurance system, ensuring that the consistency and accuracy of the services that we provide meet and exceed the needs of our clients.

The objectives of our quality assurance policy are to ensure that:

  • Our practice is consistent across all programmes and for all participants.
  • We identify our strengths and the areas requiring development and we use this to inform the process of continuous improvement.

The delivery of quality training and development requires the deliverers to be suitably qualified, either by holding nationally recognised qualification(s) and/or, due to their knowledge and experience in their specialist field, they are considered subject matter experts (SME).

Quality Assurance Valuation

Sancus Solutions is committed to providing a high-quality experience to all its delegates and sponsors through the courses we provide and the range of professional services we offer. We encourage a positive environment in which informal contact and feedback from delegates and sponsors is welcomed and where complaints can be dealt with effectively. We evaluate all of our training delivery and professional services. We value and rely on this feedback to help us improve our services where necessary.

This feedback will be shared with the trainer so that they can reflect on their performance, consolidate good practice and if necessary, make appropriate changes to their content or delivery.

Both delegates and sponsors will be forwarded the respective evaluation documents following completion of the course.

  • Delegates – as soon as practicable but, in any case, within 7 days.
  • Sponsors – within 7 days.

Upon receipt and following evaluation of the completed documents the Management Team will supply the trainer with the results.

Our training staff play a significant role in the quality assurance and evaluation process and feedback from them is equally as important as that from our delegates/sponsors.

All trainers share the responsibility of identifying and recording instances of noncompliance or possible improvements. This is in order to both rectify any situation that may develop immediately and to prevent a recurrence. This may be due to a number of factors and can include instances involving equality issues, health and safety or where there is noncompliance on the part of the sponsor or individual delegate, or, any incident that the trainer believes may impact the effectiveness of the course or session being delivered.

In order to capture these observations all training staff are asked to complete a course evaluation which will be on line. This will be provided to you post delivery to Sancus Solutions as soon as is practicable following the completion of a course.

If, however, the trainer becomes aware of an issue that requires immediate attention, including Health and Safety and any safeguarding concerns, the trainer should take immediate action and alert the management team as soon as is practicable.

GDPR Privacy Notice

At Sancus Solutions we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We will retain and process personal data if you are:

  • Purchasing training from us or attending a course.
  • Registering with us as a consultant trainer or investigator.


Training Organisers & Deligates

By contracting to purchase training, or by attending when your employer has purchased training, you are agreeing to be bound by this policy. Any questions regarding this policy and our privacy practices should be sent to us. Our contact details appear at the end of this notice.

How do we collect information from you?  We might collect data from you when you contact us, either on the telephone or via email.

What type of information is collected from you?  Contact and payment details

How is your information used?  We will use your information to administer the training product. This would include how we:

  • Arrange and manage your course booking and attendance
  • To send you course material in advance of the course
  • Seek your views on the course through an evaluation survey
  • Complete an attendance certificate
  • Notify you of changes to our services

We may provide you with other services or seek your views and comments on the services we currently provide, or services which may be of interest to you.

Training – Consultants/Professionals

How do we collect information from you?  We will collect information from you when you complete the registration process.

What type of information is collected from you?

  • Contact details
  • Bank account details so we can process payments to you
  • Details of your experience, qualifications and employment history – your CV


How is your information used?

  • To arrange and manage your participation in investigations or to deliver training
  • To pay you for your services
  • To recommend your potential participation with those arranging training or investigations
  • To keep you updated with potential opportunities
  • To keep you updated regarding policies and procedures connected with your professional activities

We review our retention periods for personal information on a regular basis. We will only retain your data as long as it is necessary.

We will never sell or pass on your details to third parties for marketing purposes.

If you are attending an accredited training course, we will need to share some of your details with the awarding body who currently are the CPD Certification Service. We will only share sufficient details for your accreditation to be processed and the certificate to be issued.

How you can access and update your information – The accuracy of your information is important to us. If you would like access to the data, we hold on you please contact us using the details at the end of this notice.

  • You have the right to ask for a copy of the information held by Sancus Solutions Ltd.
  • You have the right to request that the data we hold on you is erased or rectified. For example, if you don’t want us to use your information for views and comments on the services we provide, you can ask to have your contact details removed.

We will process personal data if:

  • Sancus are contracted to undertake an OPCC Police Complaint Review


OPCC Police Complaint Reviews

Sancus Solutions Privacy Notice – OPCC Reviews

At Sancus Solutions we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We will process personal data if:

  • Sancus has been contracted by an Office of Police Crime Commissioner (OPCC) to undertake a review of a complaint against police in accordance with The Police (Complaints and Misconduct) Regulations 2020. Once a request is received for a complaint to be reviewed, the OPCC will provide Sancus with all relevant documentation, following the review Sancus will then provide a recommendation to the OPCC. The personal information we review, and use is limited and is provided by the OPCC. We do not collect personal information from any other source or retain personal information.


Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information are:

  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.


Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the Information Commissioners Office (ICO).

The ICO’s address:

  • Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
  • Helpline number: 0303 123 1113
  • ICO website:

How do I complain to a regulator?

Sancus Solutions are registered with the Office of the Information Commissioner as a Data Controller.

If you would like to complain about the way in which we handle data, please visit Information Commissioner’s Office